1. Information We Collect

Personal Information

Name, email address, and contact information
Account credentials and authentication data
Billing and payment information
Company information and job title

Usage Information

How you use our service and interact with features
Log data including IP addresses, browser type, and device information
Performance metrics and analytics data
Cookies and similar tracking technologies

2. How We Use Your Information

Service Delivery

Provide and maintain our SaaS platform
Process transactions and billing
Provide customer support
Send service-related communications

Improvement & Analytics

Analyze usage patterns and performance
Improve our services and features
Conduct research and development
Ensure security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information in these limited circumstances:

Service Providers: Trusted third-party vendors who help us operate our service
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
With Your Consent: When you explicitly authorize us to share information

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption

Data encrypted in transit and at rest

Secure Infrastructure

SOC 2 compliant hosting environment

Access Controls

Limited employee access on need-to-know basis

Monitoring

Continuous security monitoring and auditing

5. Your Rights and Choices

Access

Request access to your personal information

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Portability

Export your data in a portable format

Opt-out

Unsubscribe from marketing communications

Restriction

Limit how we process your information

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

Essential Cookies: Required for basic site functionality

Analytics Cookies: Help us understand how you use our service

Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

7. Data Retention

We retain your information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Improve our services

Account Data: Retained while your account is active and for 90 days after deletion
Usage Data: Typically retained for 2 years for analytics purposes

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

Standard Contractual Clauses

Adequacy Decisions

Privacy Shield Frameworks

Data Processing Agreements

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will:

Post the updated policy on this page
Update the "Last Updated" date
Notify you via email for material changes
Provide notice within our service

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this Privacy Policy or our data practices, please contact us:

privacy@cloudknots.com

+44 7403 108805

85 Great Portland Street, London W1W 7LT

Data Protection Officer

For GDPR-related inquiries, you can contact our Data Protection Officer directly.

dpo@cloudknots.com