This End User License Agreement ("EULA") governs your use of Theama and related software provided by CloudKnots Ltd. By installing, accessing, or using our software, you agree to be bound by the terms of this agreement.
For the purposes of this EULA, the following definitions apply:
Subject to Your compliance with this EULA and timely payment of all applicable subscription fees, CloudKnots grants You a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software during the Subscription term solely for Your internal business purposes.
This license is granted for the following permitted uses:
The number of authorized users is limited to the terms specified in Your Subscription plan. You may not share login credentials or allow unauthorized access to the Software.
You shall not, and shall not permit any third party to:
The Software is licensed, not sold. CloudKnots retains all right, title, and interest in and to the Software, including all intellectual property rights therein. This includes but is not limited to:
Any feedback, suggestions, or ideas You provide regarding the Software may be used by CloudKnots without restriction or obligation to You. You retain ownership of Your business data submitted to the Software.
Your use of the Software requires a paid Subscription, unless You are using a free trial. Fees are set forth on our pricing page and may be updated with notice.
CloudKnots processes Your data in accordance with our Privacy Policy. Key provisions include:
CloudKnots may, at its sole discretion, provide updates, upgrades, patches, bug fixes, and new versions of the Software. These include:
Updates may be applied automatically without notice. CloudKnots may also schedule maintenance windows that temporarily limit access to the Software. We will endeavor to provide advance notice of scheduled maintenance when reasonably possible.
This EULA shall apply to all updates and upgrades provided by CloudKnots unless separate terms are provided with the update.
This EULA becomes effective on the Effective Date and continues until terminated. Termination may occur as follows:
Upon termination, You must immediately cease all use of the Software. CloudKnots may delete or archive Your data in accordance with our data retention policies. The provisions of this EULA that by their nature should survive termination shall continue in effect.
THE SOFTWARE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. To the maximum extent permitted by applicable law, CloudKnots expressly disclaims all warranties, whether express, implied, or statutory, including but not limited to:
CloudKnots does not guarantee that the Software will identify all operational issues, eliminate all inefficiencies, or achieve specific business outcomes. The insights and recommendations provided are advisory in nature.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CLOUDKNOTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, including but not limited to:
CloudKnots' total aggregate liability for all claims arising out of or relating to this EULA or the Software shall not exceed the total fees paid by You to CloudKnots during the twelve (12) months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such cases, CloudKnots' liability shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless CloudKnots and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:
The Software may include or depend on third-party software components, libraries, APIs, or services. Such third-party components are subject to their own license terms and are not covered by this EULA.
CloudKnots makes no representations or warranties regarding any third-party components, services, or data, and shall have no liability arising from Your use of or reliance on such third-party elements.
You agree to comply with all applicable export control and trade sanctions laws and regulations, including those of the United Kingdom, the European Union, and the United States. You shall not export, re-export, or transfer the Software, directly or indirectly, to any country, person, or entity subject to such restrictions.
This EULA shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from this EULA shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiations for a period of at least thirty (30) days.
CloudKnots reserves the right to modify this EULA at any time. We will notify You of material changes by:
Material changes will take effect thirty (30) days after notification. Your continued use of the Software after the effective date constitutes acceptance of the revised EULA. If You do not agree to the changes, You must cease using the Software and cancel Your Subscription.
Entire Agreement: This EULA, together with our Privacy Policy and Terms of Service, constitutes the entire agreement between You and CloudKnots regarding the Software and supersedes all prior agreements.
Severability: If any provision of this EULA is found to be unenforceable, the remaining provisions shall remain in full force and effect.
Waiver: The failure of CloudKnots to enforce any right or provision of this EULA shall not constitute a waiver of such right or provision.
Assignment: You may not assign or transfer this EULA or any rights hereunder without CloudKnots' prior written consent. CloudKnots may assign this EULA without restriction.
Force Majeure: CloudKnots shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including acts of God, war, terrorism, riots, embargoes, civil unrest, natural disasters, or internet service disruptions.
Notices: All notices under this EULA shall be in writing and delivered via email. Notices to CloudKnots shall be sent to legal@cloudknots.com. Notices to You may be sent to the email address associated with Your account.
For questions about this End User License Agreement, please contact:
If you have any questions about this End User License Agreement or need clarification on any terms, our legal team is here to help.