Frequently Asked Questions

Getting started is simple! Sign up for a free account, choose your plan (Theama Starter, Theama for Office, or Theama Pro), and follow our guided onboarding process. Our team will help you set up your first project and connect your data sources within minutes.

Not at all! CloudKnots is designed for business users without technical expertise. Our intuitive interface, drag-and-drop features, and AI-powered insights make it easy for anyone to analyze data and generate valuable business insights.

CloudKnots supports various data types including CSV files, databases, APIs, cloud storage, CRM systems, and more. We can analyze sales data, customer behavior, operational metrics, financial data, and virtually any business-related information.

Most customers see initial insights within the first week of implementation. Our AI algorithms begin generating actionable recommendations as soon as your data is connected and processed, with more sophisticated insights developing over time.

Theama Starter ($29/month): Perfect for small teams with essential metrics, 50GB storage, and 5 user profiles.
Theama for Office ($59/month): Advanced features for growing teams with 150GB storage, 15 users, and collaborative tools.
Theama Pro ($149/month): Enterprise solution with unlimited everything, 200GB storage, and dedicated business advisor.

Yes! We offer a 14-day free trial for all plans with full access to features. No credit card required to start, and you can cancel anytime during the trial period without any charges.

Absolutely! You can upgrade or downgrade your plan at any time through your account settings. Changes take effect immediately, and billing is prorated accordingly. There are no penalties for changing plans.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise customers. All payments are processed securely through encrypted payment gateways.

We offer 24/7 support through email, live chat, and phone. Theama Pro customers get priority support with dedicated account managers and 15-minute response times. All plans include access to our knowledge base and video tutorials.

Yes, absolutely. We use enterprise-grade security including 256-bit SSL encryption, multi-factor authentication, regular security audits, and GDPR compliance. Your data is stored in secure, geographically distributed data centers with automatic backups.

Yes! CloudKnots integrates with popular business tools including Salesforce, HubSpot, Google Analytics, Microsoft Office, Slack, Zapier, and many more. Our API also allows custom integrations for enterprise customers.

We'll notify you before you reach your limits and help you upgrade to a suitable plan. There are no overage fees - we simply guide you to the right plan for your needs. You can always upgrade instantly to continue using all features.